Privacy Policy

Katika Web Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Account Information

When you create an account or purchase services, we collect:

• Name, email address, and contact details
• Account credentials (managed securely through our authentication provider)
• Company or organization name (if applicable)

Billing Information

To process payments, we collect:

• Payment method details (credit card, debit card)
• Billing address
• Transaction history

Payment card details are processed and stored securely by our payment processor, Stripe. We do not store your full card number on our servers.

Usage Data

We automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website or search terms
• Device type and operating system
• Service usage metrics (bandwidth, storage, uptime)

2. How We Use Your Information

We use the information we collect to:

• Deliver services: Provision and manage your hosting, domains, email, and other purchased services
• Process payments: Handle billing, invoicing, and refunds
• Provide support: Respond to your inquiries, troubleshoot issues, and deliver technical assistance
• Improve our services: Analyze usage patterns to enhance performance, security, and user experience
• Communicate: Send service updates, security notices, and (with your consent) promotional offers
• Prevent abuse: Detect and prevent fraudulent activity, terms violations, and security threats

3. Third-Party Services

We share information with the following third-party service providers, solely for the purposes of delivering our services:

• Stripe — Payment processing. Stripe's privacy policy governs the handling of your payment data.
• OpenSRS (Tucows) — Domain registration and management. Required domain registration data (WHOIS) is shared as mandated by ICANN.
• Clerk — Authentication and user management. Clerk handles secure sign-in, sign-up, and session management.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your data, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Automated backups with secure off-site storage

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete your personal data (subject to legal and contractual obligations)
• Export your data in a portable format
• Opt out of marketing communications at any time
• Restrict certain processing of your data

To exercise any of these rights, please contact us at the address below.

6. Cookies

We use cookies and similar technologies to maintain session state, remember preferences, and analyze site usage. You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account closure, we may retain certain data as required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email to your registered address. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Email: privacy@katikaws.com

General Support: support@katikaws.com

Trademark Disclaimer

Katika Web Services is not affiliated with, endorsed by, or sponsored by any of the following companies or their products. All trademarks, logos, and brand names displayed on this website are the property of their respective owners and are used for identification and compatibility purposes only.

• Claude is a trademark of Anthropic, PBC.
• ChatGPT and the OpenAI logo are trademarks of OpenAI, Inc.
• Gemini is a trademark of Google LLC.
• Grok is a trademark of xAI Corp.

The use of these trademarks on this website does not imply any affiliation with or endorsement by the trademark holders. These marks are displayed solely to indicate that our hosting platform is compatible with projects created using these AI tools.

If you are a trademark holder and believe your mark is being used improperly on this website, please contact us at legal@katikaws.com and we will promptly review and address your concerns, including removal of the mark if requested.