How Can We Help?

Log in to your dashboard, navigate to the Billing tab, and click Change Plan. Upgrades take effect immediately; downgrades apply at the next billing cycle.

First, check our Status Page for any active incidents. If there is no known outage, restart your service from the dashboard or use the form below to open a ticket — include your domain name and any error messages.

Update your domain's A record to point to your KWS server IP, which you can find in the dashboard under Domains. Changes typically propagate in under an hour. For a full walkthrough, see our DNS Management guide.

We offer a 7-day money-back guarantee on new hosting plans. Contact us within 7 days of your first payment and we'll process the refund within 3–5 business days.

Yes — all plans include PHP, MySQL, and cPanel-compatible tooling so you can run WordPress. For best results we recommend our Pro or higher plan, which includes adequate storage and unlimited bandwidth.

Navigate to Email Hosting and add your domain. You can create mailboxes instantly. Our Email Setup guide walks through configuring Outlook, Apple Mail, and Gmail.

Absolutely. KWS places no restrictions on outbound connections. Your app can connect to any external database or backend service — Supabase, Firebase, PlanetScale, MongoDB, Turso, and more. Just set your environment variables in the dashboard.