Common questions about your account
No. Every Katika Web Services plan ships with explicit monthly caps on bandwidth, requests, build minutes, and SSR compute time. When you hit a cap, we pause the affected service instead of billing overage. Your monthly charge never exceeds your plan's published price.
The affected site serves a 503 “site paused” page until the first of the next month UTC, when monthly counters reset. To bring the site back online immediately, upgrade your plan from the dashboard — you’re back live in seconds.
Yes. You receive courtesy emails at 50%, 80%, 95%, and 100% of any cap. The 50–95% emails are heads-up only; the 100% email confirms the pause has happened. All four emails are sent to your account’s primary address. No fee, ever.
Yes. The Spend page in your dashboard (katikaws.com/dashboard#spend) lets you set custom hard caps on bandwidth, requests, build minutes, SSR compute, or storage that are narrower than your plan defaults. Useful when you want extra protection on a client site or a strict budget on a paid plan. Custom caps can narrow your plan but never widen it.
Calls your app makes to third-party APIs aren’t metered by call count. They’re reflected in your bandwidth cap (response sizes leaving our server) and SSR compute cap (the time your handler spends waiting). If your bandwidth fills faster than expected, an upstream API integration is the usual culprit.
We accept Visa, Mastercard, American Express, and Discover through Stripe.
Monthly, quarterly, semi-annual, and annual. Annual plans save 20%.
Upgrade anytime — the price difference is prorated. Contact support or use your client area.
Processed at the end of your current billing cycle. Contact support to request.
30-day money-back guarantee on all hosting plans. Domain registrations are non-refundable.
Request through your client area or email support@katikaws.com. Service stays active until the end of your billing period.
Available at billing.katikaws.com. Invoice emails are sent for each payment.
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